Tools & Software

10 Best Chatbots for Shopify

We all know that the current e-commerce environment has an amazing ability to offer customer services instantly, and individual shopping experiences are essential to success. The owners of Shopify stores are moving towards the use of chatbots to simplify their business, attract customers, and increase conversion rates.

The appropriate chatbot will be able to respond to customer enquiries, suggest items, do simple troubleshooting, and even reclaim abandoned carts without needing to involve a human operator at all times. The right chatbot can handle up to 80% of repetitive customer queries, recommend products, troubleshoot simple issues, and even recover abandoned carts, all without human intervention.

Choosing the right Chatbots for Shopify can be challenging, especially with countless AI-driven and rule-based options available in the market. There are many solutions out there, and it becomes difficult to decide which one fits your Shopify store best. In this guide, we’ll explore some of the most effective chatbots that Shopify merchants can rely on to elevate their online business and enhance customer experience.

What Is a Shopify AI Chatbot?

An intelligent Shopify chatbot is a software application that is meant to chat with the customers of the Shopify store automatically. These chatbots are driven by artificial intelligence and can comprehend customer requests, reply instantly, and help the shopper make a purchase.

Having the ability to answer basic questions and suggest products depending on preferences, AI chatbots make the shopping experience richer. They are also capable of performing tasks such as order tracking, returns, and cart recovery, which makes the store owners less busy.

Combined with Shopify, these chatbots make online stores more efficient and customer-friendly, as they save time, increase sales, and provide 24/7 customer support.

Key Characteristics of an Effective Shopify Chatbot

Seamless Shopify Integration: The chatbot must be able to go directly to the backend of your store, with the ability to read real-time product availability, inventory, pricing, and order information. This guarantees that there will be no confusion in stock, shipping, and order status, and so on.
One-on-One Product Recommendations: An excellent chatbot can guide customers to other useful products based on customer browsing history, past shopping behaviour, and preferences. This assists in upselling/cross-selling and enhances the conversion rates.
24/7 Customer Service and FAQ Management: It must be capable of answering simple questions: shipping, returns, sizing, policies, and so on. That will make fewer demands on human support and accelerate response times.
Order Tracking, Cart, and Returns Support: Real-time updates on orders are a big plus, as well as management of returns, and aiding with cart recovery (reminding or assisting users who left off with things in their cart) is a huge advantage.
Personalizable Conversation Flow and Brand Voice: Greetings, tone, design (chat widget appearance), and flows (e.g., upsell after product view, post-purchase follow-up) can be customised to fit your brand voice.
Analytics, Insights, and Reporting: A chatbot will provide you with data, such as customer queries, frequent problems, engagement, and conversion outcomes, to adjust your support, marketing, inventory, and sales strategies over time.
Multichannel and Omnichannel Support: Ideally, the bot may interact not only through a site chat box but also through other platforms, such as email, social media messengers, and WhatsApp, and access the customers wherever they go.

List of Best Chatbots for Shopify

1. Gorgias

Gorgias is an e-commerce helpdesk software that is used to scale customer service. It is fully integrated with Shopify and enables business people to respond to all customer requests in one dashboard.

The platform has complete Shopify activity, such as order management, product suggestions, and revenue tracking. Its automation system is rule-based, assisting the teams to provide quicker responses to frequently asked questions.

Gorgias is a unified live chat, email, SMS, and social media support that is contained in a single streamlined interface, suitable even for growing stores that require a full-fledged helpdesk system without complexity.

Top Features

Full Shopify actions integration
Order management capabilities
Rule-based automation
Multichannel support (chat, email, SMS, social)
Revenue tracking and analytics

Pricing:

Starter	Basic	Pro	Advanced	Enterprise
$10/mo	$50/mo	$300/mo	$750/mo	Custom

2. Chatra

Chatra focuses on the simplicity and ease of use among Shopify merchants who want the simplicity of chat solutions. This platform integrates live chat and a chatbot that is powered by AI to enable businesses to manage conversations with customers effectively.

It has such key features as real-time visitor tracking, typing previews that display to the customers that they are being responded to, and a chatbot that can be used to address routine questions.

The user-friendly interface needs minimal configuration, and it can be used by non-technical users. Chatra is efficient in shops that do not wish to be overburdened with intricate and expensive learning curves.

Top Features

Real-time visitor tracking
AI-powered chatbot
Typing preview functionality
Live chat support
Minimal setup required

Pricing:

Free	Essenstial	Pro
$0/mo	$25/mo	$33/mo

3. ChatBot.com

ChatBot.com is an automation of bot flows that are customisable and intuitive with its drag-and-drop builder. This platform enables companies to develop advanced flows of conversations without coding knowledge. It has flawless integration with Shopify orders and shopping carts, where it makes product recommendations and updates transactions automatically.

The platform will facilitate more platforms, such as web chat and Facebook Messenger, which will increase the reach of customers. Chatbot.com suits merchants who desire to develop intelligent automation systems that manage intricate consumer pathways and deliver personalised experiences in various communication mediums.

Top Features

Drag-and-drop builder
Shopify order and cart sync
Multichannel support (web, Messenger)
No coding required
Customizable conversation flows

Pricing:

Starter	Team	Business	Enterprise
$52/mo	$142/mo	$424/mo	Request for Pricing

4. Tidio

Tidio provides a hybrid experience between the features of a live chat and an AI chatbot on Shopify stores, making it a strong solution for businesses exploring chatbots for Shopify. Its Lyro AI technology is a machine learning–driven application that understands customer intent and delivers accurate responses. The platform is also multilingual, which is especially beneficial for global companies.

Tidio has such marketing automation capabilities as recovered carts and separate customer segmentation. Its pricing model is flexible to suit any business regardless of its size, venture, or existing business. The one-stop solution renders Tidio useful when a store requires an AI as well as human support without maintaining numerous tools.

Top Features

Lyro AI technology
Multilingual support
Marketing automation
Live chat and chatbot combined
Flexible pricing options

Pricing:

Starter	Growth	Plus	Premium
$24.17/mo	$49.17/mo	$749/mo	Available on request

5. Shopify Inbox

Shopify Inbox is the native chat platform that is directly integrated into the Shopify platform that providing merchants with a free option. It offers a fundamental chat with no need for third-party integrations, simplifying the configuration.

The tool has an in-built cart, which enables the customer to make purchases during conversations. Product sharing facilities provide the merchants with the opportunity to ship products to customers within a short time.

Mobile access will allow the support team members to respond from any location. Shopify Inbox will suit smaller stores that need simple chat features, without the extra expenses or complexities of implementation.

Top Features

Native Shopify integration
Cart integration
Product sharing capabilities
Mobile access
Free to use

Pricing:

Free

6. SmartBot

SmartBot is an AI-focused customer support system that offers 24/7 chat on its product. The platform is powered by context-sensitive artificial intelligence trained directly on your product catalogue to have an accurate and relevant customer response. This high-level AI interprets customer enquiries and makes automatic product suggestions.

SmartBot is also a continuous and human-free service, with high-quality responses. It is made to suit merchants seeking state-of-the-art AI technology that eradicates waiting times and smartly answers customer queries, even off-peak or during high traffic.

Top Features

Context-aware AI
Catalog training
24/7 availability
Personalized product recommendations
Automatic response generation

Pricing:

14-day free trial

7. Re:amaze

Re:amaze is a helpdesk system that integrates many different channels of support into one inbox. It also combines email, live chat, SMS, and social messaging so that no communication with customers can be lost.

The platform has strong automation with macros and workflow rules that facilitate the determination of repetitive work. Capabilities Order actions enable transactions to be managed directly as a result of customer conversations.

Re:amaze is scalable to multichannel support operations, thus appropriate in stores that handle customer relationships through various communication mediums without losing organisation and efficiency.

Top Features

Unified multichannel inbox
Email, chat, SMS, and social integration
Automation macros
Order action management
Workflow rules

Pricing:

Basic	Pro	Plus
$26.10/mo	$44.10/mo	$62.10/mo

8. Social Intents

Social Intents will serve teams relying on Slack or Microsoft Teams as their in-house communication tools and introduce customer support to these well-known systems. It incorporates ChatGPT functionalities to enable a better quality of responses and smart recommendations, making it a strong option for businesses looking to use chatbots for Shopify to automate support and improve customer experience.

The platform encourages automatic translations, which dismantle language obstacles with customers worldwide. Social Intents can reduce context switching and enhance internal collaboration, as it integrates support workflows into the existing team communication tools. This solution is ideal for distributed teams that require customer support features without introducing new software or altering their existing communication structure.

Top Features

Slack and Microsoft Teams integration
ChatGPT capabilities
Automatic translations
Team collaboration features
No new software adoption needed

Pricing:

Starter	Basic	Pro	Business
$39/mo	$69/mo	$99/mo	$199/mo

9. LiveChat

LiveChat is a professional-level solution that provides professional chat services and has a wide range of integration opportunities. The platform processes the large volumes of customer engagement with advanced services such as cart tracking that displays a real-time shopping history of customers.

The product cards allow the fast exchange of products in the discussion, which enhances the selling opportunities. Detailed analytics help to understand the chat performance, customer satisfaction, and productivity of the team.

LiveChat is efficient in large operations, and it is best suited to legacy businesses that need strong, feature-rich support tools that deliver high-quality reporting and integration features.

Top Features

Enterprise-grade platform
Cart tracking
Product cards
Comprehensive analytics
Extensive integrations

Pricing:

Starter	Team	Business	Enterprise
$52/mo	$142/mo	$424/mo	Available on request

10. Chatty AI

Chatty AI will provide low-cost AI chatbot services, including a chatbot for e-commerce, along with live chat support for low-cost merchants. The site has an AI chatbot system that handles routine questions, reducing the workload for the support team.

Training product features enable the AI to memorise your catalogue and give the correct suggestions. Multi-channel support increases coverage in various customer touchpoints.

Chatty AI is ideal for expanding stores seeking AI-driven automation without the high cost of enterprise solutions and providing the features they need at an affordable price.

Top Features

AI chatbot functionality
Product training capabilities
Multi-channel support
Budget-friendly pricing
Live chat support included

Pricing:

Free	Basic	Pro	Plus
$0/mo	$19.99/mo	$49.99/mo	$199/mo

The Future of AI chatbots and Shopify integration

Artificial intelligence will be conducting more than 85% of customer interactions by 2025. chatbots for Shopify will play a major role in this shift, as AI chatbots become essential for enhancing customer experience and simplifying store operations. These are the major tendencies that will form the future of AI chatbots on Shopify.

Hyper-Personalisation: AI chatbots in Shopify are capable of learning about customers and providing recommendations on real-time products. This makes shopping more enjoyable, and the satisfaction of customers rises.

Better Customer Support: Complex tasks such as order tracking and returns will be handled by the best chatbots. They will give them human assistance and will assist the customers quickly and efficiently.

Integration with Advanced Technologies: Chatbots based on AI will operate with voice activation and augmented reality (AR). Shoppers will have an opportunity to shop over the phone and even view products virtually, then purchase.

Predictive Analytics and Inventory: Chatbots will be able to forecast what products are in demand, offer pricing ideas, and help the store owners in maintaining the correct products when and where they are needed.

Automated Ordering and Intelligence: Order processing, shipment tracking, and customer data collection will be automated with the help of chatbots. This provides store owners with information on shopping behaviour, which is used to enhance products and marketing strategies.

Automated Engagement: Automation of routine tasks and frequently asked questions will leave the human agents with more complex customer problems and easier operations.

The Integration of AI Chatbots into a Shopify Store

It is not a complicated task to integrate an AI-powered chatbot into your Shopify store as long as you pick the appropriate tool. An integrated chatbot leads to improved customer service, streamlined automation, and increased conversions. Read this step-by-step procedure to enable your Shopify AI chatbot.

1. Select a Trusted Chatbot Supplier

The first step is to pick the optimal chatbot according to the requirements of your business that is available on Shopify. Take into account such aspects as the capabilities of AI, user-friendliness, integration, cost, and customer support. The quality and efficiency of your chatbot will depend on the right platform.

2. Customise Your Chatbot

Once you have selected a provider, go to configuration. Tailor automated workflow, triggers, and personal responses. Customise the design of the chat widget, colour, position, and greetings to suit your brand identity in the store. This makes the user experience very smooth.

3. Develop Powerful Chatbot Responses

Create an organised database of replies to FAQs, product recommendations, order status notifications, and shipping information. Most of the best chatbot applications have templates that can be used to accelerate the process. These responses are better tailored to increase accuracy and customer engagement.

4. Test Before Going Live

Make sure that your Shopify AI chatbot has been well tested to ensure that it will deal with different customer situations accordingly. Test live-time conversations, bug and debug the chatbot logic and tone.

5. Take Off and Land Gracefully

Now, it is time to have your chatbot activated in your Shopify store. Use the integration instructions of the platform and complete the setup without technical issues.

6. Measuring and Adjusting Performance

Monitor the performance of chatbots, including the response time, customer satisfaction, and engagement, once the launch has occurred. Continually make workflow and response changes to enhance outcomes.

Ending Note

Selecting the appropriate chatbots for Shopify to use in your store can transform how you communicate with your customers and how efficiently you manage your online business.

Chatbots not only conserve time by automating responses, providing customised product suggestions, and responding to the concerns of customers promptly, but also enhance the entire shopping experience.

When the appropriate tool is invested in, this can result in increased conversions, customer loyalty, and efficient operation. Discover the possibilities, align them with the objectives of your store, and watch your Shopify business prosper.

FAQs

1. What is a Shopify AI chatbot?

Shopify AI chatbot is an artificial intelligence device that requires queries, recommends product purchases, and assists buyers.

2. Can Chatbots enhance the Conversion of Shopify Stores?

Yes, chatbots can be used to improve conversions by providing real-time assistance, tailored suggestions, and quicker feedback that will keep customers occupied during the purchasing process.

3. Does it Make it Hard to Connect a Chatbot to Shopify?

The majority of Shopify chatbots are simple to install with one-click apps, and merchants do not need technical skills to integrate their products, orders and customer information.

4. Will Chatbots kill Human Customer Support?

Complex problems that need empathy, decision-making, or individual solutions cannot be automated, and so chatbots can only process simple queries.

5. Are the Shopify Chatbots not Costly to Small Businesses?

A large number of chatbots provide free plans or low-budget options, which allow small Shopify stores to use the key features of AI without significant investment.