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10 Best BPO Companies in Noida

June 9, 2025

Noida, a city in Uttar Pradesh that has been planned and falls under the National Capital Region (NCR), has become a strong business center popular for its superb infrastructure, talented people, and proximity to Delhi. Although Noida is famous for being home to its vibrant IT and electronics manufacturing industries in India, it has also emerged as a hub for BPO companies in Noida, playing a key role in propelling much of India’s outsourcing and customer service economy.

Over the past two decades, Noida has witnessed exponential growth in the BPO sector, with companies offering services in customer support, finance and accounting, human resources, IT helpdesk, legal process outsourcing (LPO), and more. Favorable government policies, ease of doing business, and a cost-effective talent pool make Noida an attractive destination for domestic and global BPOs alike.

This article discusses the reasons for Noida emerging as a leading BPO destination, profiles the top BPO players in the city, analyzes challenges and career opportunities, and provides strategic tips for job seekers, investors, and entrepreneurs.

Why Noida Is a Booming BPO Hub

1. Strategic Location & Connectivity

Noida enjoys unbroken connectivity with New Delhi, Greater Noida, and Ghaziabad via metro, expressways, and a well-developed road network. It is also near the new Noida International Airport, adding to its attraction for international companies.

2. Cost Efficiency and Availability of Talent

Low real estate prices and salaries compared to Gurgaon or Bengaluru make Noida a favorable destination for BPO establishments. Plus, its access to institutions such as Amity University, JIIT, and Delhi University provides a constant stream of skilled professionals.

3. Government Initiatives

The Uttar Pradesh government has put a high value on the IT-BPO industry under its Electronics Manufacturing Policy and IT & Startup Policy. These entail capital subsidies, interest reimbursement, and power tariff incentive for BPO units in Noida.

4. Emerging Tech Ecosystem

Noida has a mature IT ecosystem comprising leading IT companies in Noida such as HCL Technologies, IBM, TCS, and Infosys. This ecosystem facilitates BPOs with technology, infrastructure, and IT cooperation, leading to innovation and efficiency of services.

5. Flexible Talent Pool

Noida’s cosmopolitan labor force consists of multilingual and computer-literate staff who can accommodate different time zones, client requirements, and service domains such as healthcare, telecom, banking, and ecommerce.

Top 10 BPO Companies in Noida

1. Genpact

Headquarters: New York, USA (Noida regional center)
Founded: 1997
Employees in India: 100,000+

Originally established as a GE subsidiary, Genpact is currently a world leader in professional services. In Noida, its state-of-the-art delivery centers concentrate on process transformation, specifically in finance and accounting, procurement, and risk operations.

The Noida hubs are fully integrated into Genpact’s AI-powered, data-first global strategy. Its global client base includes Fortune 500 organizations, and the company is best known for strong upskilling initiatives and digital transformation skills that convert conventional BPO into intelligent process automation.

Key Services:

Finance & Accounting
Risk Management
Procurement Services
Analytics & Insights
Customer Experience Transformation

2. Wipro BPO

Head Office: Bengaluru, Karnataka
Established: 1945
Noida Operations: Regional delivery center

Wipro’s Noida BPO facility is an essential component of its IT-BPM synergy. The facility executes mass-scale business in insurance claims processing, telecom support, and banking operations.

Famed for leveraging intelligent automation, AI, and design-led thinking, Wipro’s Noida team provides end-to-end business processes while achieving cost-efficiency for global customers. Its training infrastructure and employee-driven policies make it a best-in-class employer in NCR’s BPO landscape.

Key Services:

Customer Support
IT Helpdesk Services
Claims Processing
Compliance Management
HR & Payroll Outsourcing

3. EXL Service

Head Office: New York, USA
Established: 1999
Noida Center: One of India’s biggest centers

EXL’s Noida facility is a global knowledge and analytics hub, especially for insurance, healthcare, and finance clients. It is a digital transformation center with AI, cloud, and industry-specific platforms.

Its analytical strategy not only lowers costs through outsourcing but also improves decision-making. EXL’s Noida talent development infrastructure is ranked as one of the best, with several leadership and reskilling initiatives.

Key Services:

Healthcare BPO
Insurance Operations
Analytics and AI
Finance & Accounting
Digital Risk & Compliance

4. HCLTech BPO Services

BPO Company in Noida - HCLTech BPO Services

Headquarters: Noida, Uttar Pradesh
Established: 1976

With its head office in Noida, HCLTech has established one of the finest BPO ecosystems in the city. The campus in Noida services banking, telecom, manufacturing, and retail customers.

Riding on the strengths of deep tech abilities from its parent IT company, the BPO division guarantees smooth integration of cloud platforms, cyber security, and business automation. Its services include front-office customer contact and highly sensitive back-office functions as well.

Key Services:

Customer Relationship Management
HR and Payroll Services
Financial Back-office Processing
Technical Support Services
Legal and Procurement Outsourcing

5. Infosys BPM

Headquarters: Bengaluru, Karnataka
Founded: 2002

Infosys BPM’s Noida center is one of its strategic locations in the north, offering business transformation services across sectors such as retail, logistics, and telecom. It is distinctive for incorporating digital-first tools such as predictive analytics, robotic process automation, and blockchain into day-to-day operations. The Noida campus also fosters a “Live Enterprise” model that facilitates fast adaptability for client requirements and internal training development.

Key Services:

Source-to-Pay and Procure-to-Pay
Order Management
HR Services
Customer Support (voice and non-voice)
Finance and Accounting

6. Tech Mahindra BPS

BPO Company in Noida - Tech Mahindra BPS

Headquarters: Pune, Maharashtra
Founded: 1986

Tech Mahindra’s BPS business in Noida is a center for its telecom, BFSI, and technical support verticals. The “DigitALL” philosophy of the company is reflected in using AI chatbots, intelligent workflows, and agile methodologies to make operations easier.

The Noida team is trained on cloud-hosted environments and customer experience analytics, enabling global customers to streamline operations from customer acquisition to retention.

Key Services:

Telecom and IT Helpdesk
Digital Customer Experience
BFSI Back-office
Fraud Detection
Technical Support

7. IBM Daksh (Now Concentrix)

BPO Company in Noida - IBM Daksh (Now Concentrix)

Headquarters: Fremont, California
Noida Presence: High-capacity operations

Concentrix, in the wake of acquiring IBM Daksh, ramped up its Noida operation into a complete digital customer experience center. Its client base consists of e-commerce, travel, finance, and healthcare brands.

The Noida unit uses predictive modeling, CRM platforms, and multilingual voice support to preserve superior CX (customer experience). Great focus is given to employee skill development and certification programs as well.

Key Services:

Multichannel Customer Support
Technical and Product Support
Back-office Processing
Order & Billing Services
Sales and Retention Campaigns

8. Teleperformance India

BPO Company in Noida -Teleperformance India

Headquarters: Paris, France
Founded: 1978

Teleperformance’s Noida center is designed for multilingual high-scale support and is relied upon by international clients for 24/7 operations. Solutions range across voice, email, live chat, and social media customer care.

With extensive use of work-from-anywhere models and cloud CX solutions, Teleperformance provides business continuity and data security. Community outreach and corporate social responsibility (CSR) programs are also executed from the Noida center by the company.

Key Services:

Voice & Chat Customer Support
Technical Helpdesk
Sales Support
Fraud Management
KYC & Document Verification

9. iEnergizer

Head Office: Noida, Uttar Pradesh
Founded: 2000

iEnergizer has established a strong legacy as a local BPO player in Noida, supporting international companies in gaming, publishing, and financial services. Its niche area is in developing solutions for high-volume transactions.

iEnergizer is running a huge 24×7 facility and incorporates new technologies to enhance first-call resolution and data integrity. With aggressive local recruitment and intra-company mobility, the firm is a significant contributor to the employment ecosystem of NCR.

Key Services

Inbound & Outbound Customer Support
Data Management
Legal Process Outsourcing
Technical Support
Publishing & Content Services

10. VCare Corporation

BPO Company in Noida - VCare Corporation

Headquarters: Noida, Uttar Pradesh
Founded: 2004

VCare Corporation targets SMEs and new-age global startups with its mid-sized Noida facility. Its adaptable engagement models and customized support enable firms to scale without high infrastructure investments.

The company has invested heavily in omnichannel support and CRM customization to increase client-customized experiences. With its fresh workforce and low hierarchy, VCare is best suited for starter professionals who want hands-on experience in BPO.

Key Services:

Inbound Call Center Services
Lead Generation & Market Research
Email & Live Chat Support
Data Entry & Back-office
CRM Management

Challenges Confronting BPO Organizations in Noida

Attrition and Worker Exhaustion: The BPO industry has high attrition, particularly in voice processes involving night shifts.
Market Competition from Other Cities: Gurgaon, Pune, and Bengaluru have top talent as well as big accounts, resulting in stiff market competition.
Infrastructure Stresses: While improving, Noida’s public transport and power supply can still cause operational issues.
Regulatory and Data Compliance: With growing dependence on cross-border data, BPOs need to remain one step ahead of changing compliance standards such as GDPR and India’s Digital Personal Data Protection Act.
Cybersecurity Threats: BPOs are extremely susceptible to cyber attacks owing to constant data transfer and remote access facilities.

Career Opportunities in Noida’s BPO Sector

Customer Support Executives
Process Associates (Voice/Non-Voice)
Team Leaders and Operations Managers
Quality Analysts
HR and Recruitment Specialists
Training and Compliance Officers
Data Analysts and RPA Developers

The salary for entry-level personnel is between ₹2.5-4.5 lakh annually, while team leads and managers receive ₹6-12 lakh based on experience. Language skills, flexibility to work the night shift, and technical skills in CRM or RPA tools contribute greatly to career advancement.

Conclusion

The BPO companies in Noida have established themselves as primary job generators and leading outsourcing destinations in North India. The low cost of operations, rich talent pool, and infrastructure support have enabled worldwide and national firms to establish strong delivery centers here. With digitalization fueling demand in ecommerce, fintech, telecom, and healthcare, the BPO sector of Noida is set to expand further.

Despite competition, talent attrition, and infrastructure challenges, the future looks bright. Government incentives, better connectivity, and a flourishing startup ecosystem make Noida alluring to investors and professionals alike. As businesses become more invested in automation, multilingual support, and analytics-based operations, Noida will remain one of India’s leading outsourcing hubs.